FAQ

Below you will find answers to some commonly asked questions. For any additional questions that you may have please contact us.

How do I submit my order?

You can email, fax or mail in your order. If you have a large order, you can attach an Excel file with your label information. In “Excel”, place the first line of text in one column, second line in the next column, etc. If there is only one line on some tags, leave the second column empty.

Can I send a file of the image I would like engraved?

My engraving software allows me to import almost any format for your special engraved plates. Non-vector files will have to be computer manipulated into a vector file format in order to run on the engraver. Setup fees for computer and layout time apply for drawing and logo images.

What types of files do you accept?

I accept multiple file types; some of the types are as follows .doc, .txt, .xls, .csv, .pdf, .jpg, .dxf, and more. Please email your file(s) and I will confirm if your file was received and if I was able to import it into the software if you had sent a drawing or logo.

Do I have to use your order form?

No, but I do need all of the information requested on the order form when you place your order. Please use it as a guide when placing your order.

How long does it take before I get my order?

Every effort is made to ship your order in a timely manner and is usually shipped within 24 - 48 hours after receipt of your order. Rush order requests are available.

What methods of shipment do you use?

I typically use First Class Mail or Priority Mail with the United States Postal Service. Depending on the customer’s needs, UPS or local courier service (Twin Cities metro area only) is also available.

Will you issue an invoice for my order?

Yes. Please be sure to include all your company and contact information, along with any necessary purchase order number, when sending your order. The invoice and a copy of your order will be included in the shipment of your completed order. Invoices may be sent separately upon request.

What form of payment do you take?

I accept cash, check or money order. No credit cards are accepted at this time.

How do you set your pricing?

I do not charge per character, per line, various sizes, etc. To keep the prices simple and affordable, I charge one price for each label. Special pricing or setup fees apply to specialized custom orders, label sizes over 9” X 12”, along with drawings and logos. All labels include double-sided foam adhesive tape.

What if there is a typing error with my order?

Character typing is compared and confirmed to your order before and after I engrave. If I should still miss it and send you a label with an error, I will correct it at no charge to you and send it as soon as possible. I engrave your order exactly as you have it written or typed. If the error was due to how you filled it out on the order, I will engrave an new label and send it as soon as possible; standard charges apply.

Do you do ADA signage?

At this time I do not offer ADA signage. Please check back again at a later time.

Fonts?

Roman block

Slant Script

Goudy Regular

Victoria

Century Block

Bold Clarendon

Craw Clarendon

Medium Helvetica

6 line Helvetica

Old English

Optima

Roman Italic